Luxe Ella Pullover

We are proud to offer worldwide shipping to ensure you can enjoy our products no matter where you are.

Delivery times for international orders vary depending on the destination and shipping method chosen. Estimated delivery time:

• Europe: 5–10 business days
• North America & Asia: 7–14 business days
• Rest of the World: 10–21 business days

Please note that unforeseen delays, such as customs clearance or local handling, may impact these estimates. We strive to process and dispatch orders as quickly as possible to ensure timely delivery.

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Chic and Charm offers a statutory return policy. Here's a quick overview:

• Right of Withdrawal: You can withdraw from your purchase within 14 days without giving any reason. The withdrawal period starts on the day you, or a third party designated by you, take possession of the goods.
• Returns: Items must be returned within 14 days after notifying us of your withdrawal to the following address:
  Chic and Charm Returns
  Ceylan Hacer
  Holderweg 49/4
  89075 Ulm, Germany.

You are responsible for the direct return shipping costs.

• Refunds: Once the returned goods are received, we will refund the purchase amount, including standard shipping costs, within 14 days. The refund will be processed using the original payment method.
• Exceptions: Opened sealed products that cannot be returned due to hygiene or health reasons are excluded from returns.

Return Process:

1. Send a clear withdrawal declaration via email to info@chicandcharm.de. A sample withdrawal form is available on our website.
2. Return the items promptly to the provided address.
3. After reviewing the returned goods, a refund will be issued.

Read further details here

If you received the wrong product, simply send us an email at info@chicandcharm.de. We’ll take care of it right away and exchange the item for you!

Our customer service team is available Monday to Friday from 8 AM to 8 PM. You can reach us directly via email at info@chicandcharm.de.

We offer an influencer affiliate program. Feel free to email us at info@chicandcharm.de, and we’ll get back to you as soon as possible. Alternatively, you can also reach out to us via Instagram!